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System Issue Interrupts Part D Premiums


Social Security System Issue Interrupts Automatic Premium Deductions from Part D Prescription Drug Plans

By Dan Katzeff, The MediGap Advisor

To all Medicare members who elected to pay their Part D Prescription Plan monthly premiums through Social Security Administration (SSA) or Railroad Retirement Board (RRB) deductions;

  • In February 2019, a system glitch occurred which interrupted the automatic deduction of Part D prescription plan premiums from SSA/RRB monthly benefits.
  • At least two or more months of deductions were not processed
  • The problem has been resolved, but the SSA/RRB cannot go back and deduct the missed premium payments.
  • This issue impacts ALL Part D prescription plan carriers.
  • You may have received, or will be receiving, notification from your Part D prescription plan carrier about this issue and how they are specifically handling the unpaid premiums.

What does this mean for you?

Because of the missed premium payments, you have a balance due which needs to be paid directly to the carrier. Most carriers have or will be sending your notification of this situation and/or an invoice.

We have received confirmation from some carriers that they have submitted requests to have the automatic SSA premium deductions restarted. However, if this goes through the process can take up to 90 days, so all the premiums NOT deducted from SSA/RRB will need to be paid to the carrier, as they cannot go back and deduct past premiums.

What action do you need to take?

It is recommended you contact your Part D prescription plan carrier (phone # on your prescription plan card) to determine the following:

  • The current balance due for your account
  • Whether your plan carrier has requested automatic deductions from SSA/RRB be restarted, and if so when the automatic deduction will resume.
  • Or, if you should submit a new request to have your premiums automatically deducted.
  • Options for paying the balance due to ensure your account will not become “at risk” for termination.

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